Returns & repairs

Because each item is woven to order, we cannot accept change-of-mind returns once production has begun. If you're uncertain about size, tone or proportion, ask us first — we would rather send extra photographs than make something you don't want.

You may cancel or amend an order free of charge within 24 hours of confirmation, provided weaving has not started.

Report damage within 7 days of delivery with clear photographs of the piece and its packaging. We will repair, reweave or replace at our cost. Hand-woven work is usually repairable, which is often faster and better than a remake.

Rattan and cane vary in tone, grain and weave tension between pieces, and natural fibre lightens gently with age and sunlight. These characteristics are part of hand-made, natural-material furniture and are not treated as defects.

Send us a photograph of any lifted strand, loosened binding or frame issue, whenever it happens. Where a piece can be repaired we will quote fairly for the work rather than push you toward a replacement.

Nothing on this page limits your rights under the South African Consumer Protection Act. If you believe a piece is defective, contact us at pholintrading@gmail.com or on WhatsApp +27 72 087 1324 and we will work through it with you.